Frequently asked questions
Price and timing
How much does a VPAT or ACR cost?
1,490 USD for the VPAT 2.5 WCAG edition (WCAG 2.0, 2.1 and 2.2, Levels A and AA) covering up to 15 screens or key user flows. 1,990 USD for the Section 508, EU or INT edition with the same scope. Larger products, native mobile apps and desktop software get a fixed quote before any work starts.
How long does it take?
5 business days from the day we have access to everything in scope (usually a test account). If your deadline is tighter, say so in the quote form and we will tell you honestly whether we can meet it.
Do I have to pay to get a quote?
No. A quote is free and you are not committed to anything. We reply with a fixed price, the scope and the next steps.
What the report says
Will the report make our product compliant or certified?
No, and be wary of anyone who says otherwise. There is no official VPAT certification: ITI publishes the template but does not approve reports. An ACR is your company's statement of how your product conformed on the dates it was tested. It is not a guarantee of legal compliance.
What if our product has accessibility problems?
Most do. The report states them honestly as "Partially Supports" or "Does Not Support", with a remark that says what fails and where. Buyers expect this. What they distrust is "Supports" with no explanation, so every row gets a remark. You also get a list of the issues so you can fix them and update the report.
Which edition do we need?
Use the edition your buyer names. If they don't name one, confirm before ordering. The WCAG edition fits buyers who ask for WCAG only; some universities, school districts and states also want Section 508 coverage, which means the 508 or INT edition. US federal buyers usually want the Section 508 edition, EU public buyers the EU edition (EN 301 549), and the INT edition covers all three. See what an ACR is for details.
Who is named in the report?
The report is published by your company as your statement about your product, with your accessibility contact. The evaluation methods section says the product was evaluated by Plain ACR and lists the tools and manual tests used.
How long is a report valid?
It describes the product as tested. Buyers decide how recent it must be: often 12 to 24 months, or a new report for each major release. Update it when your interface changes significantly.
Can we fill in the VPAT ourselves?
Yes. The template is free from ITI, and ITI does not require an outside tester, though some solicitations and university reviewers do expect testing by accessibility specialists. You need someone who can test the product with a keyboard and a screen reader and knows what each WCAG criterion requires. Our VPAT template page has the download links, a blank form and filling instructions.
How we test
Is the testing done by AI?
AI-assisted, not AI-decided. Automated scanners and AI scripts do a first pass and draft remarks. A person then tests the product by keyboard and with a screen reader, and reviews every row before the report is delivered. The report lists the tools and manual methods used.
Are your testers certified?
We don't claim any individual certification on this site. No law or ITI rule requires one, but a few buyers do: for example the US EPA requires testing by a certified DHS Trusted Tester for software built for it. Plain ACR does not offer Trusted Tester-certified testing. If your buyer requires a specific credential, tell us in the quote form and we will say up front whether we can meet it, before you pay anything.
Can you test our signed-in app, not just the website?
Yes, that is usually the point. We need a test account or a staging copy. We test only in a test account and never touch your real customers' data.
Do you fix the issues too?
No. We test and report; your team fixes. The issue list says what fails and where, so your developers can act on it. After you fix things, we can re-test and update the report for a separately quoted fee.